Privacy Policy
Effective Date: 1st June 2024
1. Introduction
SewMamaBear (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and online store customers (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website (sewmamabear.co.uk) and make purchases through our online store.
2. Information We Collect
We may collect the following types of personal information from you:
- Personal Identifiers: Your name, email address, postal address, phone number, and payment information (e.g., credit card details).
- Online Activity: Your IP address, browsing history on our website, and information about how you interact with our online store.
- Purchase History: Details of the products you purchase from us, including order dates, quantities, and prices.
- Communications: Records of your interactions with us, including emails, customer service inquiries, and feedback.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Process Orders: We use your personal and payment information to process and fulfil your orders, including shipping and delivery.
- To Provide Customer Service: We use your information to respond to your inquiries, resolve issues, and provide support.
- To Improve Our Services: We analyse your online activity and purchase history to understand your preferences and tailor our offerings to better meet your needs.
- To Send Marketing Communications: With your consent, we may send you emails about our latest products, promotions, and special offers. You can opt out of these communications at any time.
- To Comply with Legal Obligations: We may process your information to comply with applicable laws and regulations.
4. Disclosure of Your Information
We may share your personal information with the following third parties:
- Service Providers: We engage trusted third-party service providers to help us operate our website, process payments, fulfil orders, and send marketing communications. These providers are contractually obligated to protect your information.
- Legal and Regulatory Authorities: We may disclose your information if required by law, court order, or government regulation.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Rectification: You can ask us to correct any inaccurate or incomplete information.
- Erasure: You can request that we delete your personal information in certain circumstances.
- Objection: You can object to the processing of your information for direct marketing purposes.
- Restriction: You can ask us to restrict the processing of your information in certain situations.
6. Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the revised policy on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SewMamaBear
clare@sewmamabear.co.uk